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At B&ComfyLush, we care about your comfort and confidence.

If something isn’t quite right, our exchange process is simple and supportive.

Here’s how it works:

If we mistakenly send the wrong size, we’ll happily exchange it at no extra cost.

If you’d like to change your size or colour, you can request an exchange within 3 days of receiving your order.

Please make sure the item is unused, unworn, and in its original packaging for the exchange to be approved.

Always mention your Order Number when contacting us — this helps us process your request faster.

If it’s our mistake, our team will arrange the pickup and send the correct parcel right away.

If it’s a change by your choice, you can send the product back, and we’ll process your new item once we receive it.

📱 Need help?

Message us on WhatsApp, and our support team will respond within 3–4 hours to assist you with your exchange.

Because at B&ComfyLush, your comfort truly matters.

At B&ComfyLush, we care about your comfort and believe in fair, hygienic, and hassle-free returns 💖

Here’s how it works:

You have the right to return your parcel — but certain conditions apply.

Since lingerie is a hygiene-sensitive product, please make sure the item is unused, unworn, and in its original packaging.

To request a return, please contact us on WhatsApp with your Order Number and a picture of the parcel.

Our team will review your request within 3–4 hours and guide you through the process.

If the return is due to a mistake from our side, we’ll handle the courier charges.

For customer-initiated returns, courier charges will be deducted from the refund amount.

Your first return is completely free of delivery deduction, but from the second return onward, courier costs will apply.

📱 Need help?

Click on the WhatsApp icon below to chat directly with our support team — we’ll be happy to assist you within 3–4 hours 💬

Because at B&ComfyLush, your comfort and trust mean everything